FREQUENTLY ASKED QUESTONS

What are your store hours?


Closed only for major holidays, we are open: Monday-Friday: 10:00 AM to 6:00 PM Saturday: 9:30 AM to 6:00 PM Sunday: 11:00 AM to 5:30 PM




Can I purchase something over the phone?


Give us a call and we will see what we can do! We will be happy to help you find exactly what you're looking for.




Do you ship products?


For sure! We ship USPS (or UPS if necessary) within the continugious United States. Standard shipping is FREE for footwear. Any other items (including jewelry and gifts) can be shipped for a fee (based on your location). Let us know where you are located and we will let you know what we can do.




What is the return policy?


For all full-priced, non-discounted items, you have 7 days beginning the day after you make your purchase to exchange or return your items, as long as they are in perfect and unused condition and are accompanied with your reciept. All discounted items are final sale. We reserve the right to deny returns on shoes that have visible wear and body products that have been opened.

2020 HOLIDAY RETURN POLICY

Any FULL PRICE item purchased between November 27th and December 24th can be RETURNED or EXCHANGED until January 2nd.

ALL SALE ITEMS ARE FINAL SALE. NO EXCHANGES and NO REFUNDS.

Original or gift RECEIPT must be presented to qualify.

Item must be UNWORN and UNUSED in its ORIGINAL packaging.

Thank you for your understanding & we hope you enjoy your holidays!




What if I have a problem with my shoes?


Because we stand by our products, we want you to be happy with your footwear purchase. If you bought shoes from our store and they have any manufacturing defects, please contact us by calling or sending us an email. We will do our best to help you.




When's the sale?


There are always shoes on sale in our store. However, if you are looking for our Annual Tent Sale, during which a wide selection of our shoes are marked down, keep an eye out for announcements - sign up for our emails and follow us on social media to keep up to date with our sales!




Are y'all hiring?


We are always accepting applications! Bring your resume and come by the store to fill out an application. If you would like to apply via email, contact us at earthlyconcerns@cox.net.





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